2004.10.06
Apple's Presence in Greece Appears to be a Joke.
Earlier today I tried to buy an Airport Express base station by visiting what appeared to be an Apple store in Stournari street: the road in Athens with the largest physical concentration of computer shops.
To my astonishment, the single person working there told me the following:- What appeared to be a store, was not actually a store, but a showroom. I could look at the products, but could not buy them.
- However, the specific product I was interested in, was not exhibited.
- I could order the item from the web site, but she could not specify the time it would take to arrive. The time could be anything from 4-6 days to two months.
- There was no way to find out in advance how long it would take for my order to be fullfilled. No, she could not phone the warehouse. The procedure to follow is to order the item, and then phone the warehouse to ask for a delivery time. If I was not happy with that, I could then cancel my order.
- Apple is not very keen in selling in Greece; it prefers to concentrate on other larger European countries.
- I could also try to locate the product from one of their authorized resellers.
- However, the reseller list she had at hand was not up to date, so I'd better phone the local support deparment to obtain the address of the nearest reseller. The number she gave me was a premium rate number charged at 0.25 EUR (0.30 USD) / 25".
- After convincing the showroom attendant to give me a copy of the reseller list I discovered that there was a reseller quite near. The attendant told me however, she could not recommend them, because she had heard a number of horror stories concerning them.
